If a candidate fails to attend on the day of the written or speaking exam for which he/she is registered he/she will not be entitled to a refund or to take the exam on a different date. If a candidate cancels before the entry deadline, the full fee will be refunded minus an administration fee of 24 Euros.
No refund will be granted for cancellations after the exam entry deadline. However, if a candidate is unable to sit an exam due to illness or a serious family incidence he/she may request a refund of the exam entry fee. In order to do this the candidate will be required to produce a medical certificate or, in the case of a serious family incidence, a relevant document. In this case the exam fee will be returned to the candidate minus a 24€ administration
All requests for cancellations must be made in writing to the following email address: firstname.lastname@example.org.